Orders cancelled after processing, but prior to shipping are subject to a 10% charge to cover processing fees. Products returned that were purchased using an eCheck are subject to an additional 15% charge to cover processing fees.
We require photographic evidence of the unusable items prior to any credits being issued. If you receive an order with unusable items, you must contact us within seven days of receiving your order. Items with production quality flaws are wholly non-refundable, but may be eligible for a discount or refund.
Pink margarita bottle cracked#
Unusable items include but are not limited to broken glassware, bent or misshapen bottle openers, cracked or broken license plates, etc. In fact, the industry standard for customized products dictates a no return and a no refund policy with the exception of items that are unusable. These types of items may include custom printed glassware and other imprinted bar tools as well as custom made woodshop items such as liquor shelves. We do not issue return labels for returns or exchanges.Ĭustom Orders: As you may be aware, custom printed products cannot be restocked. ALL associated shipping fees are non-refundable. Restocking fees do not apply to returns for exchange. Refunds requested for returns are subject to a 15% restocking fee. Returns will not be granted without all of the products original packaging and parts. All original boxes, packing materials, parts, components and pieces must be returned to us for a return to be processed. Returns will not be accepted unless they are complete. Once an RMA is issued, the products must be received back to us, in original condition, within 30 days. All return requests must be submitted within 30 days of product delivery. Items sent back without prior RMA approval may be denied. Important information and instructions regarding returns are provided via RMA, and therefor are subject to RMA approval. Inc is proud to offer a Satisfaction Guarantee! If, for any reason, you are unsatisfied with the products you received, simply submit a Support Ticket to request a return.
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